Support
How can we help?
Australian support for customers and professionals. Start with help, or open the chat in the corner.
Raise a ticket
Signed in? Open a ticket from the chat so we can see the job behind it.
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Browse by topic
- Does it cost anything to use WorkLink as a customer?
- How do quotes work?
- Can a quote change after I accept it?
- What does the Verified badge actually mean?
- What do I need to get started?
- What does WorkLink charge?
- How do I get paid for the work?
- Can I bring my team?
- How is my identity information handled?
- How do I keep my account secure?
- How do I report a listing, review or message?
- Why should I keep the conversation on WorkLink?
- Are prices inclusive of GST?
- What if the professional is not registered for GST?
- Where are my invoices?
- Is my card safe if I buy a partner plan?
Trust and safety
How WorkLink protects both sides
Verified professionals
Every professional is verified before they can take work.
Quotes and messaging
The proposal and the conversation stay together. You pay the professional directly.
Everything on the record
Quotes, messages and the job are kept together if something needs sorting.
Response times
- Standard
- 1 business day
- Business plan
- Priority 4 hours
- Safety issue
- Same day
Prefer email?
Write to support@worklinkaustralia.com and include your order or quote reference if you have one.